AI Chatbot · Built with you
The OST AI Assistant, Ellie, gives visitors accurate, multilingual answers using your approved website content, documents, FAQs, policies, product information, and other trusted knowledge sources. It can guide users, answer routine questions, and hand off sensitive or complex conversations to your team when human support is needed.
Start with a proven AI Assistant and tailor its knowledge, workflows, integrations, tone, guardrails, and user experience to your organization. Available as a managed subscription or one-time purchase with full source-code ownership.
Trusted by organizations in healthcare, government, education, and nonprofit
Why this OST AI Assistant, Ellie is different
The LLM is only the starting point. What makes an AI Assistant useful in the real world is everything built around it—your data, guardrails, compliance, human handoff, analytics, and control.
OpenSource Technologies (OST) combines powerful Artificial Intelligence with the safeguards and transparency organizations need to put it in front of real customers, patients, students, residents, and employees with confidence.
Section 508 and WCAG 2.1 AA conformant, with sensitive-data redaction, role-based access controls, and audit logs that give procurement, security, and legal teams clear evidence of compliance. Guardrails are configured to the regulations your sector answers to — HIPAA, FERPA, PCI, GDPR, or CCPA — and compliance reporting keeps you audit-ready without manual effort.
Choose self-hosted or OST-managed deployment. Source code and Docker images transfer at final payment, giving you control over infrastructure, data, and future changes. No vendor lock-in ensures you can modify, extend, or migrate the system anytime. Full deployment flexibility allows integration into existing cloud or on-prem environments.
The AI Assistant detects each visitor's language and replies in it — even when your source content exists only in English, so you get multilingual support without translating your entire knowledge base. It switches instantly mid-conversation: if a visitor moves from English to Spanish, the assistant follows without losing the thread. Regional variants and your organization's preferred terminology are configurable, so answers sound natural and on-brand in every language.
Confidence thresholds tell the assistant when to answer, clarify, refuse, or escalate — so it stays quiet rather than guessing when it isn't sure. When a person steps in, the full conversation carries over, so the visitor never repeats themselves and your staff start with the context already in hand. You set the rules for what always goes to a human, whether that's a billing dispute, a policy exception, an urgent request, or anything your team needs to own.
The AI Chatbot, Ellie, is grounded in the data library you provide, including your website, FAQs, PDFs, policies, documents, help-center content, databases, and approved external sources. It retrieves answers from this controlled knowledge environment, helping keep responses relevant to your organization. Source citations improve transparency, while retrieval-based grounding reduces hallucinations and makes updates easier as your content changes.
Track conversations, topics, handoffs, usage, and recurring questions. See where visitors struggle, what gets resolved, and where your content needs improvement. Analytics dashboards highlight trends in user intent and support demand. Data-driven insights help optimize both AI responses and underlying documentation.
The control center behind every conversation
Your visitors see a simple conversation. Your team gets the control behind it. Manage knowledge, review conversations, understand customer context, identify gaps, measure performance, test changes, and control how the AI behaves—all from one centralized backend.
By the numbers
30%
Support hours saved
40%
Increase in assisted conversions
50%
Faster customer response times
60%
Fewer human escalations
Two Ways to Buy the OST AI Assistant
Start with the same production-ready OST AI Assistant, Ellie, then choose a managed subscription for hands-off operation or a one-time purchase for full ownership and self-hosting.
Option 1 · Affordable & fully managed
We run it. You focus on your visitors.
Choose a monthly or annual subscription and let OST monitor, maintain, and update your AI Assistant. Your team manages the content while we handle the infrastructure and ongoing operation.
Best for: organizations that want predictable costs and minimal technical overhead.
Includes:
Option 2 · Full ownership
Pay once. Own the product. Run it your way.
Purchase the OST AI Assistant, Ellie, as a self-hosted product and deploy it on your own AWS, Azure, GCP, or other supported infrastructure. Once the final payment is complete, the source code and deployment package transfer to your organization.
Best for: organizations that want greater control, long-term ownership, or their own hosting environment.
Includes:
Managed subscription
| Essential | Standard | Premium | Custom | |
|---|---|---|---|---|
| Annual subscription | $30,000 | $50,000 | $80,000 | Custom pricing |
| One-time setup | $10,000 | $15,000 | $25,000 | Talk to sales |
| Year 1 total | $40,000 | $65,000 | $105,000 | Custom quote |
| Conversations / month | 3,000 | 8,000 | 20,000 | Custom volume |
| Content sources | Up to 2 | Up to 7 | Unlimited | Custom |
| Pages indexed | Up to 2,500 | Up to 7,500 | Up to 20,000 | Custom |
| CCC support hours / month | 5 | 8 | 12 | Custom |
| Setup integration hours included | 15 | 30 | 60 | Custom |
From day 1 to day 90
The fastest path from "we're considering AI" to "we have an AI chatbot in production". No quarterly procurement cycles.
Real bot. Your branding. We co-tune accuracy in week one.
Live on staging with your knowledge ingested. Your team tests, breaks, reports.
Live on your site. Confidence-gated handoff. Audit logs flowing.
On final payment, full source code and Docker images transfer to you.
Six places generic AI fails
Six questions your chatbot will be asked this quarter. The wrong answer hurts your brand. The right answer earns trust.
Visitor: “What’s my appointment time tomorrow?”
Generic AI: Hallucinates a fake time. Sounds confident.
Visitor: “Hablas español?”
Generic AI: Replies in English. Or in machine-translated Spanish that breaks brand voice.
Visitor: “I need crisis support.”
Generic AI: Generic refusal. Or worse, generic advice. No human handoff.
Visitor: “Does this part fit my 2019 Polaris?”
Generic AI: Doesn’t know your catalog. Guesses.
Visitor: “Cancel my reservation for Friday.”
Generic AI: Tells the user to call. Or claims to have done it.
Visitor: “What’s your refund policy on orders over $500?”
Generic AI: Makes up a policy. Confidently. No source.
Visitor: “What’s my appointment time tomorrow?”
Ellie: Looks it up in your system, returns the real time, includes location and prep instructions.
Visitor: “Hablas español?”
Ellie: Detects Spanish, replies in Spanish, with the same brand-voice guardrails.
Visitor: “I need crisis support.”
Ellie: Crisis protocol. Human routed in seconds. Hotline numbers surfaced. Logged for clinical review.
Visitor: “Does this part fit my 2019 Polaris?”
Ellie: Looks up fitment in your real catalog. Returns the SKU, confirms fitment, links to the product.
Visitor: “Cancel my reservation for Friday.”
Ellie: Authenticates the visitor, performs the cancellation in your booking system, sends confirmation, logs to audit.
Visitor: “What’s your refund policy on orders over $500?”
Ellie: Quotes the policy from your help center, cites the source page, offers to escalate for a specific order.
Built for your industry, ready for your visitors
Across six industries, the OST AI Assistant, Ellie, is configured around the questions, workflows, compliance requirements, and customer expectations unique to each sector. It is trained on the data library you provide, including your website, documents, FAQs, policies, product information and other approved knowledge sources. Every industry configuration is built to support Section 508 and WCAG 2.1 AA accessibility requirements.
The core product remains the same, while its knowledge, integrations, tone, guardrails, and user experience are tailored to the people you serve—not a one-size-fits-all chatbot.
Healthcare & senior services
Give patients, residents, families, and caregivers quick access to information about services, appointments, locations, visiting hours, care programs, billing and insurance resources, and next steps—all from your approved content. The AI Assistant, Ellie, handles routine questions and repetitive requests, avoids giving medical advice, and routes sensitive, urgent, or complex conversations to the right human support when needed.
E-commerce & online retail
Make shopping faster, easier, and more trustworthy for every customer. The AI Chatbot, Ellie, uses your catalog and connected store data to answer product questions, show current pricing and inventory, check location-based availability, and recommend relevant products. It can also guide shoppers through shipping, return policies, return labels and processes, sizing, and store policies—creating a smoother shopping experience from product discovery through post-purchase support.
Public sector & nonprofits
Give residents, constituents, and community members quick access to programs, services, eligibility information, forms, deadlines, events, resources, and next steps. Ellie, Your Digital Service Assistant answers from your approved content, explains information in simple language with a citizen-friendly human tone, supports multiple languages, and directs complex or sensitive requests to the right department or staff member for specialized assistance.
Hospitality & reservations
Reduce repetitive calls and front-desk questions without compromising the guest experience. The AI Assistant, Ellie, gives guests instant answers about check-in, amenities, parking, dining, events, policies, reservations, and other common requests. Available 24x7, it helps guests get information quickly while routing sensitive, unusual, or complex conversations to the right staff member when personal support is needed—without requiring a round-the-clock phone team.
Education — schools & universities
Give students, families, prospective students, and staff quick access to enrollment, admissions, programs, calendars, policies, transportation, tuition, financial aid, student services, and campus resources. Ellie provides clear, plain-language answers from approved content, follows FERPA-aware guardrails, and supports K-12 schools, districts, colleges, universities, and EdTech organizations, while making information easier to find.
Business-to-business (B2B)
Give prospects and customers quick access to information about your product, features, pricing, integrations, implementation, technical requirements, and support resources. Ellie, Your Intelligent Business Assistant answers from your approved product documentation, FAQs, help center, and knowledge base, supports self-service onboarding, handles repetitive technical questions, qualifies inquiries, and connects users to your CRM, sales, or support team when human assistance is needed.
One AI. Every channel.
Give customers one consistent AI experience wherever they choose to connect with you. The OST AI Assistant, Ellie, can manage conversations across your website, mobile app, in-app chat, SMS, WhatsApp, email, voice, Instagram, and Facebook—using the same approved knowledge, business rules, tone, and guardrails across every channel.
Conversation context can move with the customer, helping reduce repeated questions and creating a more connected experience. Your team can manage knowledge, review conversations, monitor activity, and handle human escalations from one centralized AI platform.
One knowledge source across channels
Consistent brand voice
Centralized conversation management
Seamless AI-to-human handoff
Make conversations part of your existing workflows
Ellie works alongside your existing CRM, knowledge base, support tools, forms, scheduling systems, databases, email, and business applications. Instead of becoming another disconnected platform, Ellie — Your AI Assistant can fit into your current workflows and help deliver a more connected experience across your organization.
With the right integrations, Ellie can use approved information, guide users to the next step, support routine workflows, and hand conversations to your team when human help is needed.
Customer and relationship data
Articles, FAQs, and documents
Tickets, knowledge, and resolutions
Bookings, appointments, and calendars
Intake, applications, and submissions
Communications and campaigns
Internal tools and workflows
Secure, structured information
FAQ
Generic chatbots answer from open-internet training data. The OST AI Assistant answers only from your knowledge base, with retrieval-grounded prompts and confidence-gated handoff. Hallucinations are an architectural problem, not a content one. We solved it at the architecture layer.
Yes. We deliver Docker images, Terraform / CDK definitions, and full source code. Run it on AWS, Azure, GCP, or any container-friendly host. Switch to our managed cloud later if you want.
Day 1: sandbox login. Day 21: working chatbot on staging. Day 60: production launch. Day 90: full IP transfer on final payment. Most engagements ship sooner.
It says so, and routes to a human with full conversation history attached. The escalation includes the question, what the AI tried, and the visitor's intent. Faster resolution than starting cold.
Yes. The bot detects the visitor's language and replies in the same one, with the same brand-voice guardrails. Knowledge-base translation handled per tenant. Spanish, French, Chinese, Hindi, Vietnamese, and others in production.
Conversation logs and knowledge sources stay in your tenant. We do not train models on tenant data. Audit logs are exportable at any time. We sign a DPA before any data flows. HIPAA, GDPR, and FERPA-aware deployments available.
Yes. Keyboard navigable, screen-reader compatible, contrast-compliant, focus-visible by default. We test with axe and with manual screen-reader passes before each release. Senior-first patterns enabled per tenant.
Yes. Tone, brand voice, response templates, and refusal language are all per-tenant configurable. Full white-label option removes OST branding entirely.
Yes. Out-of-the-box integrations with major helpdesk and CRM platforms. Custom integrations on request. Conversation history hands off with the ticket.
Yes. On final payment, all source code and Docker images transfer to you. End of story. No seat license, no vendor lock-in, no kill switch.
30 minutes. Live walkthrough on your kind of content. We will answer the technical questions and the procurement questions. Reply within 1 business day.
