Donor & fundraising platforms
Custom donor management, recurring giving, campaign tracking, and integrations with Salesforce NPSP, Pardot, Constant Contact, and Mailchimp.
What we build
Services for nonprofit and civic organizations.
Platforms and integrations that nonprofits actually use day-to-day, scoped to fit nonprofit budgets and program team realities.
Membership platforms
Member portals, sign-up flows, content gating, event registration. Used by membership-driven nonprofits and professional associations.
Volunteer management
Volunteer sign-up, scheduling, hour tracking, and skills matching. Integrations with existing CRM and HR systems.
AI assistants for outreach
Public-facing chatbots that answer program questions, route service requests, and support families and clients without overwhelming program staff. Configurable per organization policy.
Grant & impact reporting
Custom dashboards for grant compliance, impact metrics, and funder reporting. Pulls data from program databases, financial systems, and outcome tracking tools.
Accessibility audits & remediation
WCAG 2.2 AA + Section 508 conformance. Federal grant recipients and 501(c)(3) public-service organizations face accessibility scrutiny. We help you pass.
Multi-language & international civic platforms
Multi-language content systems for international NGOs and policy organizations. Editorial workflows for non-technical content teams.
One-stop managed engineering
Site, server, analytics, and integrations under a single retainer. Most of our nonprofit clients run this way: predictable budget, on-call coverage, no vendor handoffs.
Data security & donor privacy
Secure infrastructure for donor PII. Privacy policy alignment with GDPR (international donors), CCPA (California), and IRS data handling expectations.
Nonprofit & Civic AI Chatbot - Ellie
One AI Assistant for Every Nonprofit & Civic Touchpoint.
The AI chatbot helps reduce friction, support conversions, and keep shoppers moving toward purchase.
From donors and volunteers to advocates, members, program participants, residents, and community partners, people come to your organization with very different questions and goals.
Ellie — Your Digital Services Assistant gives them one consistent place to find accurate information, understand their options, and get guidance on what to do next.
Ellie can be configured around your website, programs, services, policies, campaigns, events, FAQs, resource directories, and other approved knowledge sources. Whether someone wants to donate, volunteer, find a community service, join an advocacy campaign, attend an event, or simply understand how your organization can help, Ellie makes information easier to find without requiring visitors to search through multiple pages.
When a question needs personal attention, Ellie can also guide the visitor to the appropriate team or next step instead of trying to answer beyond the information available.
Your AI Assistant
Ellie — Nonprofit & Civic AI Chatbot
24/7
Answers when your office is closed
WCAG 2.1 AA
Section 508 conformant
90+
Languages supported
8th grade
Plain-language reading level
70%+
Routine calls and emails answered
Cited
Every answer from an official page
Trust & accuracy
Help People Find the Right Support—Without Searching Through Your Website
Nonprofit and civic websites often contain information across many programs, departments, resource pages, PDFs, and service directories. Visitors may know what they need, but not the name of the program or where to find it.
Generic AI Assistant
- Visitor
I need help getting food for my family. Where should I go?
- Generic AI Assistant
You may be able to find food assistance through local food banks, community organizations, or government programs. Please check the website for available resources.
- Visitor
Which program should I use?
- Generic AI Assistant
I’m not sure which specific program is available through this organization. You may need to search the website or contact the office.
Limited guidance. More steps for the visitor.
Ellie — Your AI Assistant
- Visitor
I need help getting food for my family. Where should I go?
- Ellie
I can help. Our Family Food Assistance Program provides groceries and meal support for eligible households in the community. Would you like me to show you the eligibility requirements, application form, or nearest location?
EligibilityApplicationNearest location - Visitor
Show me how to apply.
- Ellie
You can start the application online. I can take you directly to the Food Assistance Application and also show you the documents you’ll need.
- Visitor
Yes, please.
- Ellie
Here’s the application and the next steps. If you need additional help, I can also connect you with the Community Services team.
Clear guidance. Faster access to the right support.
- AccurateBased on your organization’s trusted knowledge.
- TransparentShows sources and reasoning.
- TrustworthyApproved information, not guesswork.
- EllieIt helps visitors reach the right program, resource, service, or next step faster.
Approved knowledge sources
Grounded in Your Mission and Approved Information
Answers Based on What Your Organization Actually Says
A nonprofit or civic AI assistant should not invent policies, eligibility requirements, program details, or advice. Ellie is designed to answer from the information your organization approves, helping keep responses aligned with your mission, policies, and public-facing guidance.
Ellie can be grounded in your website content, program pages, FAQs, policies, resource directories, reports, advocacy materials, event information, and approved documents. When information changes, your organization can update the relevant knowledge source so the assistant continues working from current material.
If an answer is not supported by the available information, Ellie can be configured to clarify the question, say that it does not have enough information, or route the visitor toward staff rather than filling the gap with an unsupported answer. This gives your team greater control over what your AI assistant is allowed to say.
Approved Documents
Bylaws, policies, procedures, reports & more.
Knowledge Library
Guides, toolkits, resources, best practices.
Policy Pages
Organization policies & governance.
FAQs
Common questions and approved answers.
Mission Materials
Mission, vision, values & impact materials.
Trusted Answers
Grounded in approved information.
What’s Included
Grant funds, restrictions, board policies, stewardship, & more.
Every Answer is Backed
By approved information.
Accurate•Transparent•Trustworthy
Because your mission deserves it.
One AI assistant
Connect With Your Community Across Every Channel
Connect Ellie — Your Digital Services Assistant across the channels your donors, volunteers, members, program participants, and residents already use. From website chat, SMS, email, WhatsApp, and Instagram to member and community portals, Ellie delivers a consistent experience grounded in your organization’s approved information.
Whether someone wants to donate, volunteer, find a community service, or ask about an event, Ellie helps them get answers beyond office hours and understand what to do next. When a question needs personal attention, Ellie can guide them to the appropriate team—helping your organization stay responsive while making information and support easier to reach.
Website chat
On-site AI that guides and informs.
See in action
1:1 help for programs and outreach.
See in action
Emails
Replies that stay clear and consistent.
See in action
DMs that answer and engage.
See in action
Community portal
Support across member and resident journeys.
See in action
Featured engagement
A senior-services nonprofit, on platform and on call.
Council on Aging Martin County is one of our anchor nonprofit relationships. Custom platform plus an AI assistant pilot for client-facing support. Multi-year ongoing partnership.
Nonprofit · senior services · case study
One-stop technology partner for a community senior services nonprofit.
Site, server, and analytics under one contract. Plus an AI-powered assistant pilot to help clients and family members navigate services without overwhelming the small program staff. Active engagement.
5+ years partnership
AI chatbot pilot live
1 contract covering all engineering
OST has been a steady partner for years. They understand our mission, our small staff, and what we can actually maintain. They build for our reality, not theirs.
Adam Levinson Council on Aging Martin County
Other nonprofit & civic clients
Organizations we have worked with.
A selection of nonprofit and civic clients beyond the featured engagement. Full named-reference list available to qualified prospects under mutual NDA.
10+
Active and recently delivered nonprofit engagements
5+
Years average tenure with anchor nonprofit clients
AI pilots
Live nonprofit assistant deployments (Council on Aging anchor)
GDPR + CCPA
Donor-data privacy alignment scoped per engagement
Nonprofit-sector compliance
Frameworks nonprofit clients require.
Compliance we have experience implementing on nonprofit engagements. Specific compliance is scoped per contract based on what your project actually requires. See the Trust Center for details.
Donor data privacy
Secure donor PII handling. Encryption at rest and in transit. Audit trails for sensitive donor records.
WCAG 2.2 AA + Section 508
Federal grant recipients and 501(c)(3) public-service organizations require accessibility. We design for it from day one, not as an afterthought.
GDPR for international donors
Privacy policy alignment for nonprofits with EU donors. Consent management, data subject rights, retention rules.
CCPA / CPRA
California consumer privacy laws apply to most nonprofits with California donors or constituents. Right to know, delete, and opt out honored.
Grant funder reporting
Custom reporting infrastructure to satisfy federal, state, and foundation grant requirements. Audit-ready data export.
SAM-registered for federal & SLED grants
Active SAM registration for nonprofits responding to federal and state procurement opportunities. Codes available on request to qualified procurement officers.
Building a platform for your nonprofit or civic organization?
60-minute discovery call. No pitch deck. We will tell you straight if we are a fit. Mission-driven organizations get our most senior team.