Paper 01 · Accessibility · Compliance
Shipping Q2 WCAG 2.2 AA at scale: the design-system playbook for ecommerce stores facing the April 2026 deadline.
By the OST accessibility practice. Lead author: Daniel Gonell
A 30-page field guide for engineering and design teams adopting WCAG 2.2 AA. Covers the eight design-system decisions that make accessibility automatic (not bolted-on), the six new WCAG 2.2 success criteria most likely to break ecommerce checkout, and a 90-day remediation runbook drawn from real OST projects. Ships with audit-ready VPAT and accessibility-statement templates.
- Audience
- CTOs, design leads, compliance
- Length
- ~30 pages
Paper 02 · SEO / GEO · Marketing
Published Generative-Engine Optimization (GEO): the practical playbook for getting cited by ChatGPT, Perplexity, and Google AI Mode.
By the OST digital marketing practice. Lead author: Shaili Gupta (GEO Practitioner)
A practitioner guide for B2B and ecommerce brands competing for AI-search visibility. Covers structured-data foundations, citation-friendly content patterns, brand-mention monitoring across AI surfaces, and the GA4 / Google Ads integrations that prove GEO is moving the funnel. Includes a 30-day GEO audit checklist used on OST's own retainers.
- Audience
- Marketing leaders, founders
- Length
- ~24 pages
Paper 03 · Modernization · Custom dev
In draft The custom-software modernization playbook: when to refactor, when to rebuild, and how to ship without downtime.
By the OST delivery team. Lead author: Sanjeev Kumar
A decision framework for organizations running aging Drupal, Magento, or .NET systems. Covers the six-question test we use to decide refactor vs. rebuild, the hidden costs of staying on EOL platforms, the migration patterns that survive concurrent traffic, and a side-by-side cost model drawn from 30+ OST modernization projects. Includes contract-clause samples for cutover and rollback.
- Audience
- CTOs, IT directors, procurement
- Length
- ~36 pages
Paper 04 · AI / ML · Production
In draft Generative AI in production: shipping AI features that pass procurement, security, and your CFO.
By the OST AI practice. Lead author: Manish Mittal (CEO, AI architect)
A field report from OST's production AI work, including the OST AI Assistant deployed at Wild Boar ATV Parts and Council on Aging Martin County. Covers retrieval-grounded prompt design, confidence-gated handoff, audit logging that satisfies procurement, token-cost monitoring, model-portability patterns, and the contract terms that protect your IP through the engagement.
- Audience
- CTOs, security, AI buyers
- Length
- ~40 pages
Paper 05 · Federal · Procurement
Researching The federal RFP response field guide for woman-led and small-business engineering firms.
By the OST proposal team. Lead author: Shaili Gupta (President, WBE)
A proposal-writer's guide to winning federal, state, and SLED contracts as a WBE-accredited engineering firm. Covers the capability-statement format that gets read, the VPAT and Section 508 documentation procurement officers actually open, common Q&A traps, set-aside eligibility shortcuts, and post-award delivery clauses that protect both sides. Built from OST's own SAM.gov and federal-RFP work.
- Audience
- Sales, proposal teams, founders
- Length
- ~28 pages
Paper 06 · Architecture · AI / SaaS
Researching Multi-tenant AI assistant architecture: the OST Assistant playbook.
By the OST product engineering team.
The reference architecture behind the OST AI Assistant: per-tenant knowledge isolation, brand-voice prompt templates, confidence-gated escalation, audit-log schemas, and the deployment options (self-hosted Docker, managed cloud, white-label OEM). Covers the engineering tradeoffs that keep the same platform compliant for healthcare, government, and consumer ecommerce tenants without forking the codebase.
- Audience
- Engineering, OEM partners
- Length
- ~32 pages
