Paper 01 · Accessibility · Compliance
Published WCAG 2.2 AA at scale: a design-system playbook for sustainable accessibility in ecommerce, the public sector and nonprofits.
By the OST accessibility practice. Author: Manish Mittal, Technology and Digital Solutions Leader
A 14-page playbook for building WCAG 2.2 AA into shared components instead of fixing pages one by one. Covers the 2027 and 2028 US deadlines, what WCAG 2.2 adds, a component-first method, eight design-system decisions that reduce recurring failures, a worked form example, an illustrative 90-day priority plan, and a real-world audit example.
- Audience
- Ecommerce, public sector and nonprofit leaders; design, engineering and compliance teams
- Length
- ~14 pages
Paper 02 · SEO / GEO · Marketing
Published Generative-Engine Optimization (GEO): the practical playbook for getting cited by ChatGPT, Perplexity, and Google AI Mode.
By the OST digital marketing practice. Lead author: Shaili Gupta (GEO Practitioner)
A practitioner guide for B2B and ecommerce brands competing for AI-search visibility. Covers structured-data foundations, citation-friendly content patterns, brand-mention monitoring across AI surfaces, and the GA4 / Google Ads integrations that prove GEO is moving the funnel. Includes a 30-day GEO audit checklist used on OST's own retainers.
- Audience
- Marketing leaders, founders
- Length
- ~24 pages
Paper 03 · Modernization · Custom dev
Published The Custom-Software Modernization Playbook: when to refactor, when to replatform, when to rebuild, and how to switch without disrupting the business.
By the OST delivery team. Author: Manish Mittal, Technology and Digital Solutions Leader
Deciding whether to refactor, replatform or rebuild an aging system is rarely straightforward. This practical guide gives technology and business leaders a six-question modernization scorecard, a three-year cost model, low-disruption migration patterns, buyer-protection contract terms and a 90-day starting plan.
- Audience
- CTOs, IT directors, procurement
- Length
- ~13 pages
Paper 04 · AI / ML · Production
Published Generative AI in production: shipping AI features that pass procurement, security, and your CFO.
By the OST AI practice. Author: Manish Mittal, Technology and Digital Solutions Leader
A practical guide to moving AI from pilot to production: grounded answers, confidence-based human handoff, OWASP and agentic AI security controls, NIST-based governance, cost per successful task, provider portability, a procurement-ready checklist, buyer contract terms and a 90-day roadmap. Includes OST's own AI Assistant as a worked example.
- Audience
- CTOs, security, AI buyers
- Length
- ~15 pages
Paper 05 · Federal · Procurement
Researching The federal RFP response field guide for woman-led and small-business engineering firms.
By the OST proposal team. Lead author: Shaili Gupta (President, WBE)
A proposal-writer's guide to winning federal, state, and SLED contracts as a WBE-accredited engineering firm. Covers the capability-statement format that gets read, the VPAT and Section 508 documentation procurement officers actually open, common Q&A traps, set-aside eligibility shortcuts, and post-award delivery clauses that protect both sides. Built from OST's own SAM.gov and federal-RFP work.
- Audience
- Sales, proposal teams, founders
- Length
- ~28 pages
Paper 06 · Architecture · AI / SaaS
Researching Multi-tenant AI assistant architecture: the OST Assistant playbook.
By the OST product engineering team.
The reference architecture behind the OST AI Assistant: per-tenant knowledge isolation, brand-voice prompt templates, confidence-gated escalation, audit-log schemas, and the deployment options (self-hosted Docker, managed cloud, white-label OEM). Covers the engineering tradeoffs that keep the same platform compliant for healthcare, government, and consumer ecommerce tenants without forking the codebase.
- Audience
- Engineering, OEM partners
- Length
- ~32 pages
