Nonprofit · Senior services · Anchor engagement
Five years and counting: managing a senior-services nonprofit's full tech stack.
5+
Years active engagement (continuous)
1
Contract covering site, server, analytics, AI
AI pilot
Constituent-services chatbot live in production
Live
Adam Levinson video testimonial on the OST homepage
About the client
A community senior-services nonprofit serving a multi-county Florida service area.
Council on Aging Martin County is a community nonprofit organization providing programs and services to seniors and their families across a multi-county service area in Florida. The organization runs intake operations, coordinates senior services, manages programs across multiple categories, and depends on a small but dedicated program staff to deliver day-to-day service.
Like many mid-sized nonprofits, COA's operational reality is staff capacity. Every constituent intake call, every donor transaction, every program report has to be handled by a team that is also responsible for actual program delivery. Technology had to ease that load, not add to it.
Senior services. Multi-program nonprofit. Small program staff with broad mandate.
Small program staff. Broad operational mandate. Technology had to ease the load.
The requirement
One technology partner. Across web, server, analytics, and constituent automation.
COA evaluated bids from multiple vendors. The decision criteria were specific. They needed someone who could manage the full technology stack rather than just the website. Web management, microsite creation, web hosting accounts, and Google Analytics all needed to live with one team.
The org was going through significant transitions: staff capacity changes, a website redesign and migration, systems migration, and a brand and messaging refresh. They needed a partner whose breadth of experience and engagement model could handle all of that without the typical multi-vendor friction.
And as service load grew, they needed a way to ease constituent intake without growing program staff. An AI chatbot pilot was on the table.
The solution
One contract. Site, server, analytics, AI, all under one roof.
OST became COA's full-stack technology partner. Site management, microsite creation, web hosting, Google Analytics, and ongoing engineering all run under a single contract with two embedded leads on the OST side. The team handled the website redesign, the messaging change, the rebrand, and a CMS migration in parallel, across what Adam Levinson described as a "very rocky process" of internal transitions.
Effective workflow. Quick turnaround. Engagement model: fully embedded as the technology team rather than project-by-project handoffs.
A featured deliverable
AI chatbot pilot for constituent services
As intake load grew, OST built and launched an AI assistant pilot configured for COA's constituent-services scenarios. The chatbot answers eligibility questions, helps schedule appointments, and routes program inquiries to the right contact, without overwhelming program staff during peak hours.
Configurable per organization policy. Currently live in production. The first AI assistant deployment in our active nonprofit portfolio.
Why one contract
Mid-sized nonprofits cannot manage three vendors.
- One contract covering site, server, analytics, AI
- One point of contact for program staff
- Same engineers across releases full context retained
- Quick turnaround on small asks without scope-creep meetings
- Roadmap-driven engineering as the org grows
- Predictable monthly billing for nonprofit budgeting
- Single accountability when things break
- No vendor coordination overhead for staff
Ongoing partnership
OST stays embedded as the technology team.
Council on Aging Martin County has been an OST anchor relationship for over five years. Same team, same accountability, across multiple major changes: a website redesign, a brand refresh, a CMS migration, the addition of an AI chatbot pilot. Throughout all of that, COA had one contract and one source of truth on their technology stack.
When intake load shifts seasonally, when a new microsite is needed for a program initiative, when analytics reporting changes for a board meeting, COA talks to one team. That's the model. That's why it has lasted five years.
Need a full-stack technology partner for your nonprofit?
Site, server, analytics, AI assistants, all under one contract. Same team across releases. Predictable budget. No vendor handoffs.