A digital-first Ecommerce business that operates a service-based website, receiving hundreds of user-submitted entries each week through contact forms and user registration pages. The client was struggling with irrelevant inquiries, spam form fills, and fake customer signups—wasting support team time and polluting backend databases.
Client was receiving hundreds of user-submitted entries each week through contact forms and user registration pages. The client was struggling with irrelevant inquiries, spam form fills, and fake customer signups—wasting support team time and polluting backend databases.
The client required a solution that could intelligently filter out spam and irrelevant content without introducing friction to legitimate users. Manual moderation was proving inefficient and error-prone. The core requirements were:
They chose us for our ability to implement custom AI workflows using OpenAI's language models, and our track record of building secure and scalable backend solutions.
We built and deployed an AI-enhanced form moderation system integrated with OpenAI and custom backend logic. The system included:
reduction in spam entries
reduction in manual support team
Improved registration legitimacy
By integrating AI into their submission validation pipeline, the client achieved:
The AI solution effectively transformed a high-friction, error-prone manual process into a scalable, intelligent moderation system—improving productivity, cost-efficiency, and data quality.
These insights enabled the client to continuously improve submission quality and react swiftly to evolving spam techniques.
